Nepean Family Health Organization 

Please note that we only see patients whose family doctor is a member of the Nepean Family Health Organization. To book your same-day appointment please call us at 613-843-1612 during our opening hours (5:00 pm to 8:00pm on weekdays and 9:00 am to 1:30 pm on weekends and statutory holidays).

Patients are seen by appointment only. Walk-in FHO patients may have to wait and will be scheduled for the next open appointment (subject to availability). We strongly encourage patients to call in advance to book their appointment.

We book for same-day appointments only. We recommend calling as soon as the phone lines open (5:00pm on weekdays, 9:00am on weekends and statutory holidays).

If your health card is expired or lost, please arrive 15 minutes early for your appointment to fill out the required forms. You will have to renew your card and contact both the on-call FHO doctor and your family doctor, otherwise you will be charged a $60 fee.

There is free parking available in the Barrhaven Mall plaza parking lot. There are accessible parking spots directly in front of the clinic.

If your family doctor is away, they should have another doctor covering their patients who can refill prescriptions. If you have called your doctor's office and are still unable to get your prescriptions filled, your pharmacy can provide you with a short emergency supply for most medications. If you have tried the above options and are still unable to to get your medications, the clinic may provide a refill with an appointment.

We provide in-person appointments at our clinic located in Nepean. We may provide virtual appointments for patients who have tested positive for COVID-19 or in other rare exceptional circumstances. Please note that we only provide sick notes for in-person appointments.

The doctor-on-call can provide sick notes for in-person appointments only. Notes are subject to a $20 fee. Additional off-work forms may be subject to additional fees.

Some of our doctors may be able to do minor procedures in the clinic. Please call to ask if the doctor-on-call is offering a procedure, such as suturing minor wounds. If a wound can be glued, there is a $20 fee.

All clinic notes and test results will be forwarded directly to your family doctor. If test results require follow-up, your family doctor will contact you.